Delete your account.

You can do this yourself in the app in about thirty seconds. If you cannot get in, or the app is already gone off your phone, use the form below and we will handle it for you.

In the app, if you can still sign in

This is the quick route, and it does not wait on us.

Open Profile, then Edit profile, and scroll to Delete account at the bottom. It asks you to confirm twice and then it is done, with no email and no waiting on support.

The button is there but refuses while you have a job still running, either as the customer or the trader, or an offer still on the table. It will tell you which. Finish or cancel those and it releases.

Or ask us here

For anyone locked out, or who has already deleted the app. A person picks this up.

This sends a message to our support inbox. We will email you back to check it is really you before we erase anything, because we have no way from this page to tell that the address below belongs to you. That check is the only thing standing between your account and anyone who happens to know your email address.

What happens after you send it

So you know whether to wait or to chase.

We reply to the address you gave us and ask you something only the account holder would know. Once we are satisfied, we run the erasure and confirm it is done.

We aim to answer within one month, which is the deadline data protection law sets. In practice it is usually the same or the next working day. If a request is genuinely complex we will tell you and keep you posted rather than going quiet.

The same live-work rule applies here as in the app. If money is held on a job, that job finishes first. We are not able to make you vanish from a job someone is halfway through doing or paying for.

What deletion actually removes

Worth reading before you send it, because parts of this cannot be undone and parts of it cannot be done at all.

We anonymise your account rather than dropping the rows. Your name, contact details and profile are removed or replaced, and you can no longer sign in. What is left is the record of the transactions themselves, which by then cannot be traced back to you.

We are required to keep basic records of anyone we have transacted with for six years, for tax. That is a legal obligation rather than a choice, and it applies whichever route you use to delete. The Privacy Policy sets out exactly what is kept and why.

It is not reversible. There is no grace period and no way to reinstate the account afterwards, so if you only want to stop the notifications or take a break, write to us instead and we will sort that out: support@calloutapp.co.uk

Want a copy of your data before it goes? Ask for that first, in the same message. Once the account is anonymised we cannot produce it.

Still stuck? Write to us.

A person reads every message. Include the job title and your postcode and we can usually answer in one reply instead of three.