Launch offer terms.

Jobs booked with the code LAUNCH50 carry no Callout fees. "Callout fees" means the platform fee and the convenience fee shown at checkout when you accept an offer. It does not include the trader's own price, which is not part of this offer, is never discounted, and is paid to the trader in full.

The offer is a discount at checkout. When you accept a trader's offer in the Callout app, tap "Have a promo code?", enter LAUNCH50 and apply it before you pay. The Callout fees come off the total shown, and you pay only the trader's price. There is nothing to claim afterwards.

• You must have a Callout customer account.
• You can use the code on one job.
• There is no limit on how many jobs you post; the code applies only to the job you use it on.

You can use the code on a job only if all of the following are true:

• The job's address falls within one of the postcode districts listed below.
• You apply the code before you pay to accept the trader's offer. It cannot be added to a job you have already paid for.
• It is one of the first 50 jobs across the qualifying towns to be paid for with the code, counted in the order in which payments are made, and the offer has not already ended under the section below.

While you are paying with the code applied, a place is held for you until the trader's offer expires. If the last place goes before you pay, the app tells you and you are not charged. You can still book the job at the normal price.

If a job you booked with the code is cancelled, or the payment is refunded in full following a dispute, you are refunded what you paid under our Terms of Service, and that job does not count towards the 50. Contact us and we will make the code available to you again for another job while the offer is running.

The code covers the Callout fees shown at checkout. If the trader later raises the price by enough to move the job into a higher fee band, the difference in fees is charged as normal, in the same way as any other job.

Before 29 October 2026 the offer worked as a refund after the job was done. If you accepted an offer on a qualifying job before that date, nothing changes for you: once you sign the job off, we refund the platform fee and the convenience fee to the card used to pay for it, aiming to send the refund within 5 working days. How long it then takes to appear is a matter for your card issuer or bank, typically a further few working days.

The offer ends on whichever of the following happens first: (a) 50 jobs have been paid for with the code, or (b) the end of 31 January 2027 (UK time). After that the app no longer accepts the code, and we will update this page to say the offer has ended.

A job you paid for with the code before the offer ended keeps its discount.

We may withdraw or change the offer, including the code, the towns, the postcode districts, the number of qualifying jobs or the end date, at any time by updating this page. A change will not affect a job you had already paid for before the change was published.

Traders on Callout separately pay no commission on their first 15 completed jobs. That offer is for traders, is unrelated to this one, and is not affected by anything in these terms.

These terms are governed by the law of England and Wales, in the same way as our Terms of Service. If any part of these terms is found unenforceable, the rest continues to apply.

Questions about the offer or the code can be sent to support@calloutapp.co.uk.