Help centre.

Callout is a UK app that connects homeowners with verified local tradespeople for home repairs and improvements. You post the job, trades near you send back a price and a time, and your money is held safely until you say the work is done.

It is run by Callout App Limited, registered in England and Wales, and we currently cover the triangle between Milton Keynes, Luton and Amersham.

Three steps. Say what needs doing in a sentence, and add a photo if it helps. Trades near you send back a fixed price and when they can start. Accept the one that suits, and your payment is held until the job is signed off, then it goes to the trader.

Posting and looking at offers costs nothing. Nothing is charged until you accept.

Plumbers, electricians, carpenters, painters, roofers, tilers, gas engineers and handymen.

Every one of them is ID checked before they can take a job, and gas engineers show us their Gas Safe registration before any gas work goes live.

The triangle between Milton Keynes, Luton and Amersham, which crosses Bedfordshire, Hertfordshire and Buckinghamshire. That means Milton Keynes, Luton, Dunstable, Leighton Buzzard, Tring, Aylesbury and Amersham, along with the towns and villages around each of them.

You post with a postcode, and only trades who cover your area will see it.

Nothing. Posting is free and stays free however many offers you get. You are only charged when you accept one, and the price you accept is the price you were shown, with our fees itemised next to it before you commit.

Verified trades near you who work in the trade you picked. They see the job title, your description, any photos or video, and your postcode only, never your address.

Your exact address is asked for after you have hired someone, and only the trader you hired ever sees it.

Five days. If you haven’t accepted an offer by then, the listing closes automatically along with any offers still on it, and you’ll see it under “Expired” in My jobs. Nothing has been charged; post it again if you still need the work done.

While it’s still open for offers, yes. The description, photos, trade and urgency are all editable.

Once you’ve hired someone, editing narrows to adding extra details. The description is what they quoted against, so it freezes at that point. Anything that changes the work itself goes through a price change, which you have to approve.

Open the job and tap Delete job. The listing comes down and any offers on it are declined so the traders who bid aren’t left waiting. You haven’t been charged for anything at that stage.

If you have already hired someone, it becomes a cancellation instead. See “Cancelling and refunds” below.

An offer is live for 60 minutes from the moment the trader sends it. That window is what lets a trader quote a real time slot rather than a vague “sometime this week”.

If it lapses before you decide, the trader can send a fresh one, and your job stays open to everyone else in the meantime.

Two flat fees. Nothing is added to the trader’s own price by us, and the full breakdown is on screen before you accept.

Jobs under £100: £3.58 platform fee and £1.79 convenience fee.

Jobs from £100 to £250: £5.98 platform fee and £2.99 convenience fee.

Jobs from £250 to £500: £9.58 platform fee and £4.79 convenience fee.

Jobs over £500: 3% of the job split across the two fees, capped at £199.98, so the fee stops growing on a large job.

Yes. The first 50 jobs booked through Callout in Aylesbury, Milton Keynes and Luton with the code LAUNCH50pay no Callout fees: the platform fee and the convenience fee shown at checkout. It is one job per customer, and the trader’s price is unaffected.

When you accept an offer, tap “Have a promo code?”, enter LAUNCH50 and apply it before you pay. The fees come off the total straight away, so there is nothing to claim afterwards.

The offer ends when 50 jobs have been paid for with the code, or on 31 January 2027, whichever comes first. Read the offer terms.

No, on both sides. Customers aren’t charged to post or to receive offers, and traders are never charged to see a job or to bid on one. Nothing Callout charges exists until a job is actually booked.

Traders do pay commission on completed work. The first 15 jobs are free, then it is 10% of the job total, capped at £250 a job. That and the two customer fees above are the only money Callout takes.

At the moment you accept an offer. The full amount is taken then and held. The trader cannot touch it and neither can we.

When you confirm the work is done. That is the only thing that releases it.

If you don’t respond, it releases automatically 48 hours after the trader marks the job complete, so a finished job can’t leave them unpaid indefinitely. Raising a dispute in that window stops the release.

They send a price change with a reason, and nothing moves until you approve it. If you approve an increase you pay the difference; if the job turned out smaller, the decrease is refunded to you.

A price change request expires after 24 hours if neither of you acts on it, and the original agreement stands.

Open the job and report a no-show. You are refunded in full and the job goes back out to other trades, so you aren’t starting again from scratch.

When the trader marks the work done, the job moves to awaiting your confirmation. Check the work, then confirm. That releases the held payment and prompts you to leave a review.

If it isn’t right, raise a dispute instead of confirming. Confirming is the irreversible step, so it’s the one that waits for you.

Raise a dispute from the job. The held payment freezes immediately, so nothing is released to the trader while a case is open, and our team reviews what both of you send. You can add messages and photos to the case at any point.

More on where to send different kinds of problem on Report a problem.

Any time, for any reason, at no cost. Nobody has committed to anything and no money has moved.

Up until the agreed start time, yes. You are refunded in full. Two things close that door, and both mean the job has genuinely started moving:

A price change has been agreed on the job, which means the two of you have already discussed the actual work.

The agreed start time has passed, at which point the trader may already be at your door or working.

After either of those, use no-show if they never arrived, or raise a dispute if something else went wrong. Both record what actually happened rather than quietly rewinding a job that was underway.

We release it straight away. How long it takes to appear is then down to your bank or card issuer, usually a few working days.

Nothing to join, nothing per lead, no subscription. You see jobs near you and bid on the ones you want, and you are never charged for a job you didn’t win.

Verification is a set of separate checks: identity, trade qualifications, business and insurance. Each one is granted only after a person has looked at your evidence. Trade verification covers what each one needs and what it shows customers.

60 minutes. Quote a time you can genuinely make. Availability is one of the first things a customer compares, and it becomes the agreed start time the moment they accept.

The customer’s payment is held from the moment they accept, so the money is already there before you start. It releases when they sign the job off, or automatically 48 hours after you mark it complete if they don’t respond.

From there it goes to your bank on Stripe’s standard payout schedule, usually within a few working days.

What we collect and why is set out in the Privacy Policy. To request a copy of your data or ask us to delete it, write to us. The address is just below.

Tell us. Report a problem lists where each kind of report goes and what to include so we can act on it quickly.

If anyone is in immediate danger, call 999 first and tell us afterwards.